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SUPPORT BANNER


SUPPORT

 

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SUPPORT BANNER


SUPPORT

 

CTA SUPPORT


 

 

CTA SUPPORT


 

 

ABOUT SUPPORT


ABOUT SUPPORT


 

WE ARE INFINITY


Infinity Sound was formed in 2004 with the single focus of providing the very best in audiovisual systems design, implementation and service for the North Texas area. Our support team consists of customer service representatives and technical support professionals. Our mission is to provide high quality service through innovative streamline installation practices and quality management systems.


PROFICIENCIES
• Control Systems
• Multi-Media
• Paging
• Teleconferencing
• A/V Distribution
• Speech Privacy
• Digital Signage
• Sound Systems
• Lighting

SERVICE CONTRACTS


SERVICE CONTRACTS


 

 

SERVICE AND MAINTENANCE PROGRAM 

Building a strategy for success after the project concludes is important. A Service and Maintenance agreement is the first step.


REASONS WHY A SERVICE CONTRACT MAKES SENSE

A service agreement is an important tool that can make managing and maintaining an Audio, Video or Lighting system more efficient and cost effective. Below are just a few of the reasons Maintenance and Service agreements should be an integral part of your departmental plan.

EARLY PROBLEM DETECTION yes
Identify, report and repair issues early, before they impact your Organization’s efficiencies. 
SAVE MONEY yes
Save tangible dollars on maintenance, annual modifications and minor repairs. Infinity service programs offer exclusive reduced service rates for service calls.  
SAVE TIME yes
Priority service puts your system issues at the top of the list thereby saving wait time for system repair, adjustment or upgrade.
EXTEND SYSTEM LIFE yes
It is widely recognized that proper maintenance extends the usable life of any complex system and your Audio, Video or Lighting system is no different.
Professional Service and Maintenance solutions that save money and time.

Service Support

The core of our mission is to provide our customers with an unparalleled experience. It is our team of dedicated and enthusiastic professionals, who are committed to exceeding clients’ expectations day after day. Service is the cornerstone of Infinity’s existence. Our success is measured in the relationships we have maintained over the years with our customers, and are regarded as a first-in-class solution provider in the field of Audio, Video and Lighting systems integration.
  • Infinity will provide you with a dedicated service coordinator to manage all service related calls.
  • Phone technical support is available at no extra charge.
  • Dedicated service team
  • Emergency service is available.

Infinity is proud to state that we have installed in excess of 1000 technical systems and we have maintained these to the satisfaction of every client!

A Service and Maintenance agreement insures your return on investment with system performance and longevity.


PLAN FEATURES


PLAN FEATURES


 

PLAN FEATURES AT A GLANCE

SERVICES SILVER GOLD PLATINUM
25% Service Labor Discount yes yes Unlimited
25% Repair/Replace Discount yes yes yes
Priority Response yes yes yes
Software Maintenance yes yes
Labor Covered During Business Hours (4 calls) yes No Cap
System Training (4 Hrs.) yes yes
Annual Maintenance yes yes
On-Site within 24 hours yes
On-Site within 4 hours yes

PLAN BREAKDOWNS 


THE CORRECT PLAN FOR YOUR BUSINESS MAKES THE CHOICE EASY. 

A service level agreement (SLA) is an important tool that can make managing and maintaining an Audio, Video and Lighting system more efficient and cost effective. Below are the specifics and features of each plan. 

SILVER $350
Included is a 25% discount on equipment repair or replacement, 25% savings on labor charges, 25% off programmin cost, no drive time charges* and all equipment repairs currently under manufacturer’s warranties are covered. Shipping costs are passed on directly.
GOLD $1500
The Gold plan includes annual software maintenance for the latest firmware updates, annual maintenance for filters, alignment and cleanings, all labor covered during normal working hours for four (4) service calls and a technician onsite within 24 hours. The Gold plan also includes up to four (4) hours of end-user training. This can be used for new Operators or an advanced class for your experienced Operators. Any additional service needs beyond the program will enjoy all benefits of the Silver plan as stated above.
PLATINUM QUOTE
The Platinum plan is our most comprehensive program providing piece-of-mind for your critical Audio, Video and Lighting systems. In addition to the benefits of the Gold plan, you will receive a (4) hour on-site window and unlimited service calls. This program’s pricing is based on your systems features, use and complexity. Your system will be evaluated for functionality and an inventory taken of all equipment onsite. After a full assessment is made, a personalized quote is developed to specifically address your organizations requirements.

*Areas outside Dallas and Tarrant County will be subject to trip charges. 

SUPPORT FORM


SUPPORT FORM



 

SUPPORT FORM

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